ISO 10002 CUSTOMER SATISFACTION POLICY

  • We are committed to meeting the expectations of our customers in a reliable, open and customer satisfaction manner.
  • While finalizing our notifications, we act in compliance with the legislation.
  • While meeting customer expectations, we transfer our experiences to processes and move forward by ensuring the participation of our employees.
  • We provide solutions by analyzing customer feedback in an impartial, careful and detailed manner with the understanding of providing quality service. The solutions produced form the basis of our processes for improvement activities.
  • We continuously monitor the effectiveness and efficiency of our processes and the actions taken, and ensure their improvement and development.