Transparency: Communicating the complaints-handling process openly and without confidentiality to customers, staff and other relevant parties,

Accessibility: You can reach us for complaints by using any of the company communication tools (our website, telephone, e-mail, fax, cargo/mail),

Punctuality: Incoming complaints will be handled as quickly as possible by determining the priority order according to the nature of the complaint,

Responsiveness: Providing information about the progress and outcome of the complaint through the requested communication tool,

Objectivity: Each complaint is evaluated meticulously, fairly, objectively and impartially, and the process is followed until the complaint is closed,

Confidentiality: All personal information regarding our members will be kept confidential and will not be shared with third parties without their consent,

Compliance with the law: Following the legal regulations and acting in accordance with the law,

Fees: No fee will be charged for complaints, suggestions or information,

Impartiality: Complainant person, institution, organization, amount of complaint etc. regardless of criteria, each complaint is evaluated without prejudice, impartially, fairly and objectively,

Customer Oriented Approach: Customer Orientation is at the center of the Customer Management System we have presented, and all work is planned on the basis of the customer,

Continuous improvement: Continuous improvement will be ensured through YGG Meetings in order to take actions in the light of the data obtained through the surveys made after the customer complaint,

2D Kimya is committed.